Press Play, Scale Success

Give your customers the tools to win and free up your team to focus where it matters.

Your CS Team’s Secret Weapon

Customer success teams know the real work begins after the sale. But scaling personalized support is hard.

Video gives you leverage. It lets you deliver clarity, guidance, and proactive support without increasing your headcount. From FAQs to walkthroughs, strategic success content builds confidence and reduces reliance on your team.

75%

of employees are more likely to watch a video than read text-based content like emails, documents, or web articles.

60%

increase in knowledge retention from video-based training compared to
8–10% from text-based learning.

40%

higher completion rates for eLearning modules that use video instead of static slides or text alone.

Our Solutions

balance
Onboarding Videos
50%
Onboarding Videos
50%

Set the tone and build momentum by guiding users through early setup and value moments.

50%
Feature Walkthroughs
50%
Feature Walkthroughs
50%

Help users get the most out of your platform with clear, focused guides on what’s new or underused.

50%
Proactive Support Content
33.33%
Proactive Support Content
33.33%

Turn common questions into polished video responses that scale with your user base.

33.33%
Knowledge Base Video Assets
33.33%
Knowledge Base Video Assets
33.33%

Reduce text fatigue and support ticket volume with short, searchable video tutorials.

33.33%
In-App Education
33.33%
In-App Education
33.33%

Embed short, contextual videos directly into your UI for real-time help.

33.33%

Why Videon

Your customer success team should be focused on relationships and strategy, not repeating the same answer over and over. We help you create helpful, branded content that scales, supports, and empowers your users.

Let’s use video to make your CS team
more proactive & your users more successful.

Ready to support smarter?