Onboarding Video Production Services

Set Them Up For Success.
Keep Them Sticking Around.

You worked hard to win that customer. Now don’t lose them in the first week. A great onboarding video makes new users feel confident, supported, and excited to dive in. It reduces support load, accelerates time-to-value, and turns that “I think I get it” into “Ohhh, this is awesome.”

Our process is designed to drive measurable impact. Here’s how we break it down, from strategy to delivery:

Strategic Impact, Step by Step

    • Accelerate time-to-value

    • Reduce early-stage churn

    • Lower support ticket volume

    • Boost feature adoption

    • Improve user confidence and satisfaction

  • Post-Sale & Retention

    Perfect for improving first impressions, boosting activation, and lowering churn.

    • Welcome screens in-app

    • Post-signup emails

    • Customer success portals

    • Help center content

    • Internal enablement (CS or onboarding teams)

    • In-app onboarding flows

    • Email sequences

    • Customer success calls

    • LMS platforms

  • Every onboarding video project includes:

    • Customer journey + pain-point mapping

    • Scriptwriting focused on clarity and value

    • Screen capture, motion graphics, or animation

    • Optional welcome message from your team

    • Up to 2 minutes of onboarding content

    • 1–2 rounds of revisions

    • Welcome + walkthrough sequences (multi-video)

    • Role-specific versions (admin vs. user)

    • Tooltip overlays or LMS integration

    • Subtitles, captions, and accessibility add-ons

    • Activation rate

    • Time-to-first-value

    • Churn rate in first 30 days

    • Customer satisfaction (CSAT/NPS)

    • Support inquiries per new user

  • Standard delivery: 2–4 weeks depending on complexity

“Companies with effective onboarding see 50% higher user retention and 54% more product engagement.”

— Wyzowl

Why Videon?

We make onboarding videos that feel like a welcome party, not a lecture. With a focus on UX, user psychology, and SaaS best practices, we turn new users into confident power users—and make your product feel friendlier from day one. Plus, your CS team will love you.

Ready to start?

Let’s launch this content rocket!